Interview Questions Template (Part 2)

As promised, here is the part 2 of the 10 questions interview system template. Enjoy :)

Q6.“Have you ever bought from any boutiques before? What kind of expectations you want from the person who serves you? Tell us first of what do you like, then what you don’t like.” (2 minutes)

Purpose: You want to set up the right attitude for working in your boutique. And also to test if this person is suitable to work in the service line.

Q7.Tell them what are your expectations for them to work here:

i.Definition of Boutique Assistant:
“Your role here is not sales promoter. Your role here is a fashion assistant—you will assist customers to dress up nicely with our fashions. That means you will need to learn about fashion, and do mix and match for the customers.”

Ask them:- (2 minutes)
a.“Do you love fashions?”
b.“Are you familiar with men fashion? Can you do mix and match?”
c.“Are you willing to learn and study fashion magazine?” (Note: This question is important to get their commitment to learn about mix and match)

ii.Willingness to fight for target:
“To know how good you are in dressing up our customers, we look at your sales.”
“Majority of your income will come from your sales commission, and basically there is no limit on your income if you are VERY GOOD at mix and match for your customers. This is because they liked your service so much they will come back to YOU.” “That’s why it is important for you to do mix and match for them”

Ask them:- (2 minutes)
a.“As I said, to know how good you are, we look at your sales. Which means you will have a Personal Sales Target and Group Sales Target every month. Are you OK with that?” (Note: If they ask you then you tell them briefly about the commission system. If no tell them only after they are employed)

Purpose: You want to LET THEM KNOW in advance they have to fight for sales target, and there is good reward for it. And the ONLY WAY to be able to achieve the target is to BE GOOD at mix and match for customers.

b.“You will be trained on how to serve customers. The way we do it here might be different from your experience, for example: we greet our customers with “Welcome!” when they walk in. Are you willing to follow our system here?”

Purpose: To let them know there will be training for them.

iii.100% responsibility on stock: (1 minute)
“As important as sales, the other aspect is on how well you take care of our stock. We will do stock count for our displayed items every day, and once a week we will do stock check on the store room and whole boutique.”
“By the way, If there are losses, we will have to compensate for them. So taking care of the stocks is very important.”
“We will show you the system we do it. Are you ok with it?”

Purpose: To let them know in advance they have to take care of the stocks and they have to compensate for losses.

iv.Explain the details of working in your boutique: (5 minutes)
a.Uniforms- what would they wear
b.Personal grooming and hygiene- hair style, finger nails
c.Light make up for ladies
d.Business hours- open from ___am to ___pm
e.Working hours for different shifts: Morning shift, noon shift and full day; and how shift is arranged per week; break time arrangement.
f.Over time
g.Commission system- basic understanding (1%, 2%, 2.5% and 3% on personal sales; 10% staff voucher for sales ≥ RM500 in a single receipt)
h.Daily routine work- briefly (what they have to do every day)

Q8.Demonstration of how they sell the fashion: (1 minute)
“Pretend I am a customer. Now, please show me how you are going to sell these two pieces to me (top and bottom). You have 1 minute.”

Q9.Ask them when is the soonest they can start work.

Q10.Shall you want to hire them, explain their basic salary (and allowance if applicable)(3 minutes)

i.“ Your basic salary is RM_________, and if you are confirmed after 3 months, your basic salary will be RM_________.”

ii.“Additionally, your allowance every month is RM________. To entitle for this allowance, you must not be late for work more than 2 times in a month.”

iii.“Your salary will be banked in by CIMB bank. Do you have a CIMB bank account?”
“Please open one if you don’t have and give us the account numbers within the first week you start work, or your first month salary will be paid by check.”

iv.“You also have to prepare two passport size photos when you come to work, together with your account numbers.”

v.“Your first week at work will be morning shift. Which means you have to come at ______am.” (Always arrange for them to start with morning shift for their first week)


So this conclude the very effective interview we use. Modify as you like.